Deliva

Privacy Policy

Personal Information

You may choose to provide personal information (such as your name, address, telephone number and email address) in food-to-go apps or websites developed by D&H in conjunction with restaurants ("Restaurants"). Here are some of the ways you may provide the information and the types of information you may submit. This also tells you how D&H may use the information.

Contact D&H

If you email D&H, D&H may ask you for information such as your name and email address so it can respond to your questions and comments. You may choose to provide additional information as well.

Questionnaires and Surveys

D&H may occasionally ask visitors to, or users of, D&H’s apps and websites to complete online surveys and opinion polls about their activities, attitudes and interests. These surveys help D&H serve you better and improve the usefulness of D&H's services. In conducting these surveys D&H may ask you for your name and email address. D&H does not keep any personal information about you in connection with your participation in such a survey unless you specifically agree to provide that information.

Non-Personal Information

D&H collects certain aggregate and non-personal information when you visit its apps and websites.

Aggregate and non-personal information does not relate to a single identifiable visitor. It tells D&H such things as how many users visited its apps or sites and the pages accessed. By collecting this information, D&H learns how to best tailor its services to its visitors and customers. D&H collects this information either through "cookie" technology or with "web beacons," as explained below.

Cookies

Like many companies, D&H uses browser cookies on its sites. Browser cookies are bits of text that are placed on your computer's hard drive when you visit certain web sites. D&H uses browser cookies to tell it, for example, whether you've visited a site before or if you're a new visitor and to help D&H to identify site features in which you may have the greatest interest.

Browser cookies may enhance your online experience by saving your preferences while you are visiting a particular site.

The "help" portion of the toolbar on most browsers will tell you how to stop accepting new browser cookies, how to be notified when you receive a new browser cookie, and how to disable existing browser cookies.

Remember though, without browser cookies, you may not be able to take full advantage of all D&H's web site features.

D&H also, on occasions, uses flash cookies on its web sites to enhance your online experience. Flash cookies are similar to browser cookies, except that they can store data more complex than simple text. Flash cookies, by themselves, cannot do anything to or with the data on your computer. In addition, flash cookies cannot access or remember your email address or other personal information unless you provide the information on that site. D&H uses flash cookies to provide you with a better user experience.

Web Beacons

From time to time, D&H's sites contains "web beacons" (also known as Internet tags, pixel tags and clear GIFs). These web beacons allow third parties to obtain information such as the IP address of the computer that downloaded the page on which the beacon appears, the URL of the page on which the beacon appears, the time the page containing the beacon was viewed, the type of browser used to view the page, and the information in cookies set by the third party. D&H uses log files to store the data that is collected through web beacons. D&H also uses third party web beacons to help manage online advertising. These web beacons are provided by D&H's ad management partners, which they use to recognize a unique cookie on your web browser, which in turn enables D&H to learn which advertisements bring users to its web sites. The cookie on your web browser was placed by D&H, or by another advertiser who works with D&H's ad management partners.

With both cookies and web beacon technology, the information that D&H collect and share is anonymous and not personally identifiable. It does not contain your name, address, telephone number, or email address.

Information D&H Shares, and Marketing to You

D&H does not sell or otherwise disclose personal information about D&H’s web site visitors or app users, except as described here.

D&H may share information provided by its visitors to its websites or apps with service providers it has retained to perform services on its behalf. These service providers are contractually restricted from using or disclosing the information except as necessary to perform services on its behalf or to comply with legal requirements.

D&H may, at its sole discretion, also share the information (personal and non-personal) you provided with the Food Provider for whom the app or website to which you input information related. Each such Food Provider is contractually restricted from disclosing the information except as necessary to perform services for you. However, unless you indicate otherwise, D&H and/or a Food Provider may contact you from time to time to market the products of the Food Provider, of D&H, or of business partners of D&H.

In addition, D&H may disclose information about you (i) if it is required to do so by law or legal process, (ii) to law enforcement authorities or other government officials, or (iii) when D&H believes disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity.

D&H reserves the right to transfer any information it has about you in the event it sells or transfers all or a portion of its business or assets. Should such a sale or transfer occur, D&H will use reasonable efforts to direct the transferee to use personal information you have provided through D&H's websites or apps in a manner that is consistent with this Privacy Statement.

Information D&H Transfers

D&H may transfer the personal information it collects on its sites and apps to other countries where it does business, but it will do so only for the purposes described above. When it transfers your information to other countries, it will protect that information as described here unless otherwise required by applicable laws.

Links to Other Sites

D&H provides links to other apps and websites for your convenience and information. These sites may have their own privacy statements in place, which D&H recommends you review if you visit any linked apps or websites. D&H is not responsible for the content of linked apps or sites or any use of the apps or sites.

Children's Privacy

D&H's apps and websites are not directed to children under the age of thirteen and D&H does not knowingly collect personal information from children under the age of thirteen on its apps or sites. If D&H becomes aware that it has inadvertently received personal information from a visitor under the age of thirteen, it will delete the information from its records.Some links on its apps and sites take visitors to apps or sites that are directed to kids. These apps and websites have their own privacy notices that address children's privacy. D&H encourages you to read these privacy notices if you visit any linked apps or sites directed to children.

How D&H Protects Personal Information

D&H maintains administrative, technical and physical safeguards to protect against unauthorized disclosure, use, alteration or destruction of the personal information you provide on its apps and sites.

Updates to This Privacy Statement

This Privacy Statement may be updated periodically and without prior notice to you to reflect changes in D&H's online information practices. D&H will post a prominent notice on this site to notify you of any significant changes to its Privacy Statement and indicate at the top of the statement when it was most recently updated.

How to Contact D&H

If you have any questions or comments about this Privacy Statement, or if you would like D&H to update information D&H have about you or your preferences, please contact D&H by email, telephone or mail via the following:

info@dh-hospitality.com

+44 20 7193 3066

D&H Limited
20-22 Wenlock Road
London, N1 7GU
UK

ADDITIONAL PRIVACY POLICY SPECIFICALLY FOR MOBILES

Mobile Information that D&H Collects

Personally identifiable information (e.g. Name, email address) that D&H collects consists only of what you share with D&H. For example, certain products may ask for this type of information so that D&H may contact you by phone or email. You choose what, how, and when you want to share.

If you use any location-enabled products, you may be sending D&H location information. D&H may use or store this information with a view to tailoring offers to you that it believes may suit your needs.

Web-enabled mobile applications may use cookies or web beacons and other methods to customize your browsing experience.

Some mobile applications will utilize tools to help D&H better serve its customers through improved products, services, and revisions to the mobile applications. This collected information will not identify you to D&H. It may, however, let D&H know anonymously, which services and features you are using the most within the application, as well as device type and hardware features, country and language of download.

Use of 3rd party services such as social sharing sites (e.g., Facebook & Twitter) is governed by the privacy practices of those services. D&H does not capture or store your login information or other personally identifiable information for these services. However, session info or cookies may be stored.

How D&H Uses Collected Mobile Information

D&H uses the information to personalize your experience with the application and to improve your overall experience including the development of new products, services, and features. D&H also uses the information to provide customer support, and when applicable, register and administer your account. Additionally, D&H may use the information you provide to contact you about updates to its service.

Information you provide may be used to fulfill the service(s) or carry out the transaction(s) you have requested or authorized. For example, if you authorize a purchase through a mobile eCommerce application, D&H will use provided information to ship and bill you.

Mobile Information Sharing

D&H does not share any collected information with 3rd parties with the following exceptions:
D&H may provide some personal data to third-party partners that are providing services essential to your mobile user experience.

All requests are sent through your mobile carrier's network and your carrier may have access to it.

Consult your carrier's privacy policies for additional information.

Certain mobile products and services and manufacturers allow you to interact and share your information with others. For example, you may want to Tweet or post to your Facebook page content from D&H's mobile application. Consult your mobile device manufacturer, or mobile product or application developer's privacy policies for additional information



Want more information? Contact us at deliva@dh-hospitality.com